Cancellation & Refund Policy

1Order Cancellation

Because most of our mithai and snacks are prepared fresh to order, cancellation windows are limited:

• Orders can be cancelled free of charge within 30 minutes of placing the order, provided preparation has not yet started.
• Once an order has been confirmed and preparation has begun, it cannot be cancelled.
• Bulk, festive, or customised orders may have a different cancellation window, which will be communicated to you at the time of booking.
• To cancel an order, please contact us immediately using the details below.

2Order Modifications

If you wish to change the quantity, items, delivery address, or delivery time of your order, please contact us as soon as possible. We will try our best to accommodate changes before preparation or dispatch begins, but cannot guarantee modifications once an order is in progress.

3Refund Eligibility

Refunds or replacements may be offered in the following cases:

• The order was cancelled within the eligible cancellation window.
• The item received was damaged, spoiled, or spilled during delivery.
• The wrong item or an incomplete order was delivered.
• The order was not delivered due to an error on our part.

Refunds are not offered for change of taste preference, or once the product has been consumed, unless there is a genuine quality issue.

4How to Request a Refund

• Contact us within 24 hours of delivery.
• Share your order details along with photos of the item, in case of damage, spoilage, or an incorrect item.
• Our team will review your request and get back to you with a resolution.

5Refund Process & Timelines

Timelines may vary slightly depending on your bank or payment provider.

6Non-Refundable Situations

• Incorrect delivery address or contact details provided by the customer.
• Delay caused by the recipient being unavailable to receive the order.
• Requests raised after the 24-hour reporting window.
• Products consumed in full with no quality issue reported.

7Replacement Instead of Refund

In some cases, particularly for minor quality issues, we may offer a replacement of the product instead of a monetary refund. We will discuss the best resolution with you based on the nature of the issue.