Privacy Policy

1Information We Collect

We may collect the following types of information when you browse our website, place an order, or contact us:

• Contact details — name, phone number, email address, and delivery address.
• Order information — items purchased, order value, order history, and delivery preferences.
• Payment information — payments are processed through secure third‑party payment gateways; we do not store your full card, UPI, or net‑banking details on our servers.
• Technical information — IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
• Communications — messages you send us via phone, WhatsApp, email, or contact forms.

2How We Use Your Information

• To process and deliver your orders of sweets, snacks, and mithai.
• To communicate order confirmations, delivery updates, and customer support.
• To respond to enquiries, feedback, and complaints.
• To improve our website, products, and overall customer experience.
• To send offers, festive promotions, or updates — only where you have agreed to receive them.
• To comply with applicable legal and tax obligations.

3Cookies & Tracking

Our website may use cookies and similar technologies to remember your preferences, keep items in your cart, and understand how visitors use our site. You can control or disable cookies through your browser settings; doing so may affect some site features, such as cart functionality.

4Sharing of Information

We do not sell your personal information. We may share limited information with:

5Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6Your Choices & Rights

• You may request a copy, correction, or deletion of the personal information we hold about you.
• You may opt out of promotional messages at any time by contacting us.
• You may choose not to share certain information, though this may limit your ability to place orders on our website.

7Children's Privacy

Our website is intended for general audiences and is not directed at children. We do not knowingly collect personal information from children without parental consent.

8Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page will reflect the most recent revision.