Terms & Conditions

1General

Shriji Mithai ("we", "us", "our") sells sweets, snacks, and mithai through our website and store located at Usman Rd, T. Nagar, Chennai. These Terms apply to all visitors, customers, and users of our website and services.

2Products & Availability

• All products are subject to availability. We reserve the right to discontinue or modify any product without prior notice.
• Product images are for representation purposes; actual appearance, shape, or packaging of sweets may vary slightly.
• Weights, prices, and shelf life mentioned on our website or packaging are approximate and may vary by batch.
• Some products contain nuts, dairy, or other allergens — please check product descriptions or contact us if you have specific dietary concerns.

3Orders & Pricing

• Placing an order on our website constitutes an offer to purchase, which we may accept or decline.
• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
• We reserve the right to change prices, offers, and promotions at any time without prior notice.
• In case of a pricing error on our website, we reserve the right to cancel the affected order and issue a full refund.

4Payments

Payments are processed through secure third-party payment gateways. We do not store your full card, UPI, or net-banking details. By making a payment, you confirm that the payment information provided is accurate and that you are authorised to use the chosen payment method.

5Shipping, Cancellation & Refunds

Delivery timelines, cancellation windows, and refund eligibility are governed by our separate Shipping Policy and Cancellation & Refund Policy, which form part of these Terms. Please refer to those pages for details.

6Use of Website

• You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others.
• You must not attempt to disrupt, hack, or misuse our website, servers, or systems.
• You are responsible for maintaining the confidentiality of any account details you create with us, where applicable.

7Intellectual Property

All content on shrijimithai.com — including our logo, brand name, images, text, and design — is the property of Shriji Mithai and may not be copied, reproduced, or used without our prior written consent.

8Limitation of Liability

We take care to ensure the quality and freshness of our products. However, to the extent permitted by law, Shriji Mithai shall not be liable for any indirect, incidental, or consequential loss arising from the use of our website or consumption of our products, except in cases of proven negligence on our part.

9Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business practices or for legal reasons. Continued use of our website after any changes constitutes your acceptance of the updated Terms.

10Governing Law

These Terms are governed by the laws of India, and any disputes arising from them shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.