Shipping Policy
1Delivery Areas
We currently deliver across Chennai and select nearby areas. Serviceability for a given pincode is confirmed at checkout. For locations outside our regular delivery zone, please contact us directly to check if a special arrangement is possible.
2Order Processing Time
- Most sweets and snacks are prepared fresh to order.
- Standard orders are processed within 24 hours of confirmation.
- During festive seasons (Diwali, Navratri, etc.), processing may take longer due to high demand — we recommend ordering in advance.
- Bulk or customised orders may require additional lead time, which we will confirm with you at the time of booking.
3Delivery Time
| Area | Estimated Delivery |
|---|---|
| Within T. Nagar / nearby areas | 30 mins to 2 hours |
| Rest of Chennai | 90 mins to 4 hours |
| Festive / peak season | May vary — communicated at order time |
Delivery timelines are estimates and may vary due to weather, traffic, or unforeseen circumstances.
4Shipping Charges
Delivery charges, if applicable, are calculated based on order value and delivery location, and shown at checkout before you confirm your order. We may offer free delivery above a certain order value from time to time.
5Packaging & Freshness
As mithai and snacks are perishable, we pack all orders with care to preserve freshness and quality during transit. We recommend consuming sweets within the shelf life mentioned on the product packaging, and storing them as instructed (refrigeration, if required).
6Order Tracking
Once your order is dispatched, you will receive a confirmation via phone, WhatsApp, or email with expected delivery details. For any updates on your order status, feel free to contact us directly using the details below.
7Delays & Delivery Issues
- If your order is delayed beyond the estimated time, please reach out to us and we will help track it.
- In case of an incorrect address provided by the customer, we are not responsible for delayed or failed delivery, and re-delivery charges may apply.
- If a delivery attempt fails due to the recipient being unavailable, we will attempt to coordinate a re-delivery or pickup.
8Damaged or Incorrect Orders
Given the perishable nature of our products, please inspect your order upon delivery. If you receive a damaged, spoiled, or incorrect item, contact us within 24 hours of delivery with photos of the item, and we will arrange a replacement or resolution as per our assessment.
9Contact Us
For any questions about shipping, delivery, or your order status, reach out to us: